Returns & Refunds Policy

We want you to love every product you receive from Live Flowell. If something isn't right, we're here to make it right.

Return Window

We accept returns within 14 days of the delivery date.

Conditions for Return

To be eligible for a return, items must be:

• Unopened and unused
• In the original packaging
• In the same condition as when received

For hygiene reasons, opened skincare and wellness products cannot be returned unless they arrived damaged or defective.

Non-Returnable Items

• Opened or used products
• Products not in original packaging
• Items purchased during a sale or with a discount code (unless damaged)
• Digital gift cards

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at hello@liveflowell.com within 48 hours of delivery with:

• Your order number
• A clear photo of the damage

We will arrange a replacement or full refund immediately — no need to return the damaged item.

How to Initiate a Return

1. Email us at hello@liveflowell.com with your order number and reason for return.
2. We will respond within 1–2 business days with return instructions.
3. Ship the item back using a tracked method. Return shipping costs are borne by the customer unless the item was damaged or defective.
4. Once we receive and inspect the return, we will process your refund within 5–7 business days to your original payment method.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different product, please return the original item (subject to eligibility) and place a new order.

Questions?

We're here to help. Reach us at hello@liveflowell.com or message us on Instagram @liveflowell.